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Standard Bank Group

How to report unethical behaviour

Standard Bank Mauritius is committed to establishing a culture of integrity, transparency, openness and compliance, in accordance with Values and Code of Ethics adopted by the Standard Bank Group.

If you suspect any unethical behaviour (including theft, fraud or corruption) by any of our employees, clients or suppliers, report it immediately to our independent whistleblowing reporting channel. The whistleblowing reporting channel is available 24/7/365 days a year.

Please do not report client disputes, account queries and complaints via the whistleblowing reporting channel.

  • Toll free number: 800 5500
  • Destination number: +27 31 571 5418

Alternatively, you can send an email on [email protected].

How to protect your identity when reporting

There are 3 options to choose from to protect your identity and we encourage partially anonymous and confidential disclosures as such disclosures will better assist in the investigation process.

  • Totally anonymous
    If you decide to be totally anonymous, then you don't need to provide your name or any information that might reveal your identity, hence nobody will know that you reported the incident.
  • Partially anonymous
    If you decide to be partially anonymous, then your personal details will be known only to the Deloitte Tip-offs Anonymous contact centre that manages the whistleblowing reporting channel. At no point will these details be divulged to Standard Bank Group.
  • Confidential disclosure
    If you agree to the confidential disclosure of your personal details, then your name and contact details will be known to the Deloitte Tip-offs Anonymous contact centre and the investigators who will conduct the investigation.