Registration

How do I register for Internet banking?

To register for Internet banking, please contact your Relationship Manager or our Customer Care Centre on

Monday to Friday 9:00 am to 5:00 pm

Telephone: +230 207 9645/9650/9660

Fax: +230 211 8030

Email: customercare@standardbank.mu

 

Password

How do I get a Password?

  • To get a password, you have to register for Internet banking .After registration, a customer service consultant will give you a default password which will prompt you to change it to a password of your choice

What are the criteria for creating a password?

  • Your password must be between 6 and 16 characters long
  • Your password must contain at least 1 alphabetical character or 1 number
  • Your password may not be the same as your username
  • No special characters may be used, for example, $%
  • The password is case-sensitive 

 

One time password

What is a one-time password (OTP)?
It is a unique and time-sensitive password used as added security on Internet banking. The password does not replace the password you use to log on to Internet banking but provides a second layer of security.
 
Which transactions require me to use an OTP?

  • Adding beneficiaries
  • Amending beneficiaries
  • Once-off payments
  • Resetting password
  • Amending your Internet banking profile

How does it work?
Once you have registered for the service, a password will be sent to your cellphone whenever you perform transactions that require an OTP. The system will prompt you to enter your password after which you will be able to continue with your banking.

How much does it cost?
There is no cost for the service

Do I need a different OTP for multiple transactions?
No, a single one-time password can be used to perform multiple activities in one Internet banking session.

Can I use the same OTP once I have logged off?
No, it is only valid for one Internet banking session. Once you have used your OTP for an Internet banking session, you cannot use it again.

Can the original password be resent to me?
No, whenever you perform a transaction requiring an OTP, a new password will be sent to you.

How long is the password valid for?
It is valid for:

  • One Internet banking session only.
  • Fifteen minutes from the time you receive it.

 

Statements

What statements do I have access to?

  • Daily, weekly and monthly provisional statements on current, savings and loan accounts
  • Daily, weekly and monthly balances on current, savings and loan accounts
  • The service is free

In what format can I get my statement?
You have the choice of either HTML or CSV. HTML statements can be viewed using an Internet browser. CSV format can be saved and viewed with business or accounting software, such as Excel.

How do I download the CSV format statement?
Double-click on the "CSV" link on your statement and it will open in Excel.

 

Privacy and security

Can anybody else access my accounts?

  • No one can access your accounts without your User ID and password

How do I ensure that I am on the Standard Bank Internet Banking web site?

To connect securely to our Internet banking site follow these steps:

  • In the address bar type www.Standardbank.mu  and click on "Internet banking" link on the top right of the page. Ensure that. "https://" is part of the web address. This instructs the browser to make a secure connection to our Internet banking web server
  • Should you receive any errors with regard to the certificate when your browser attempts to establish the connection  terminate your connection and notify our Customer Care Centre on

Monday to Friday 9:00 am to 5:00 pm

Telephone: +230 207 9645/9650/9660

Fax: +230 211 8030

Email: customercare@standardbank.mu

Note: If you access the banking site through any other link, such as banners, you should be extra vigilant when checking certificates and web site addresses.

Once the connection has been established you need to verify the Standard Bank certificate.

How do I check my certificate if I am using Netscape Navigator 4.75 or higher?

To verify the certificate for Netscape Navigator when connecting to a Standard Bank secure site, follow the steps below:

  • Locate the lock icon in the bottom left-hand corner of the browser screen
  • Double-click on the lock icon
  • The certificate dialogue box will appear
  • Click on Open Page Info button
  • Ensure that it reads:
    Security: This is a secure document that uses a high-grade encryption key for U.S. domestic use only (RC4, 128 bit)
    Certificate: This certificate belongs to: www10.encrypt.standardbank.co.za* Information Security Services Member, VeriSign Trust Network Authenticated by SACA Terms of use at www.saca.net/RPA (c)00, Standard Bank of SA Limited Johannesburg, Gauteng, ZA

    This is your assurance that the certificate belongs to us

    * The number following "www" may vary from 1 to 30, or the address may simply appear as www.encrypt.Standardbank.mu

Is the connection secure if I click the lock icon to view the certificate when connected to a secure site, and receive the following error message: "This certificate has failed to verify for all of its intended purposes"?

Yes, the connection is secure. Microsoft has these comments about the error message:

Cause
This can occur if Internet Explorer interprets a specific object ID in the contents of some Server Gated Cryptography (SGC) certificates.

Resolution
This affects only the user interface; Internet Explorer still communicates using the secure connection. If you click the Certificate Path tab in the dialog box, you will see the message "This certificate is OK" in the Certificate Status box.

For more information visit the Microsoft or VeriSign sites:
URL: http://support.microsoft.com/support/kb/articles/Q233/4/79.ASP
URL: http://www.verisign.com/support/tlc/known_issues.htm#ie5

 

Security tips

  1. Never tell anyone your User name or password.
  2. Never respond to unsolicited email requesting personal information.
  3. Check your bank statements regularly to identify any errors or fraudulent transactions that might have been performed on your account without your knowledge.
  4. Use our security features to ensure you have a safe and secure banking experience
  5. Use up-to-date anti-virus software and a personal firewall. These are provided free to our Internet banking customers.
  6. Make use of the additional security features such as My Notifications and one-time password.
  7. Be cautious if you use Internet cafes or a computer that is not your own.
  8. Keep your Microsoft security up-to-date. Go to Genuine Microsoft Software now.
  9. Never click on a link in an email that takes you to a website that asks you to enter your personal details either in the email or website. If in doubt, please call our Customer Care Centre on

Monday to Friday 9:00 am to 5:00 pm

Telephone: +230 207 9645/9650/9660

Fax: +230 211 8030

Email: customercare@standardbank.mu

 

Payments

How do I add beneficiaries to my account?
You can add beneficiaries going to the beneficiaries tab on your internet banking account and selecting add new beneficiary.

How many beneficiaries can I link to my Account?
You can link up to 300 beneficiaries to your account

What do I need to add a beneficiary?
You need the beneficiary's details: name, bank, branch name or code and their account number.

How do I make a payment?
Log on to Internet banking, click on Private payments

How do I set up a repeat payment?
Log on to Internet banking, click on Payments from the menu and select Repeat payments. Enter the amount you want to pay next to the beneficiary's name and click on Submit

  • Select the frequency of payment (daily, weekly or monthly)
  • You can load payments up to 12 months in advance

How do I set up a future-dated payment?

A future-dated payment (FDP) can be dated for up to 12 months in the future

  • You can delete FDPs up to 24 hours before the payment's due date - but not on the date of payment
  • You can also amend and delete FDPs
  • To set up FDPs: Log on to Internet banking, click on Payments, select Pay later, enter the amount you want to pay next to the beneficiary's name and then enter the required future date in the date column

What are the maximum amounts that I can transfer between my accounts?
Transferring of funds between accounts is limited by the amount of money in your account.

What is the difference between the business date and the transaction date?
The business date is reflected on your statement as the date the transaction was done. The business date changes daily at 7pm to reflect the next business day's date. Transactions done after 7pm on Saturday will show the following Monday's date on your statement, provided Monday is a business day and not a public holiday.

The actual date on which the transaction was done is called the transaction date, regardless of whether it was a business day or the time.

How long do payments take to reflect on the beneficiary's account?
If the beneficiary is a Standard Bank account holder, payment may take up to 24 hours to be reflected on their statement.
If the account is held at another bank, payments may take two to three business days to reflect on the beneficiary's statement.
Payments made into a MasterCard account take 24 hours to reflect on a statement.

What are once-off payments?
It's a payment option that lets you pay both companies and individuals without loading their details to your list of beneficiaries. To make once-off payments you must ensure that you have an electronic account payment (EAP) limit loaded on

 

Privacy and Security

Your right to privacy and security is very important to us. We Standard Bank (Mauritius) Limited, (we, us, our) treat personal information obtained through the use of this website as private and confidential and are committed to providing you with secure access to our online services. 

Right to amend this privacy and security statement

We reserve the right to amend this privacy and security statement at any time. All amendments to this privacy and security statement will be posted on the website. Unless otherwise stated, the current version shall supersede and replace all previous versions of this privacy and security statement. Email us on customercare@standardbank.mu  if you have any questions about this privacy and security statement.